All You Need to Know About SheDivine Orders
If you have any questions before ordering, please contact us, we are here to assist you & to answer any questions you may have. After ordering, you will receive a personal Thank You and Confirmation of your shipping time.
-We ship worldwide with DHL express providing tracking number, normal transit time is three to four days to the US and Europe (whit possible delays during holidays and peak seasons). The cost is specified at check out.
-All orders will be shipped within 2 to 8 weeks after purchase, depending on the style you choose. Each style has its ordering time on it which is listed in in each individual listing.
-We are not responsible for lost packages once it leaves our hands. Insurance is not included in the price of shipping.
- Please read the INTERNATIONAL ORDERS section for more info.
-If you need your piece before the quoted shipping times, please contact us before ordering to have your order prioritized. Some of the designs have a process of production that cannot be rushed.
-Please comment at our form at checkout indicating an important deadline so your order will be prioritized. Confirm with us prior to purchase if you need a rush order, including anything needed sooner than 4 weeks after purchase.
We are not responsible for replacement of orders if they are lost. Insurance is not included but recommended for International orders. Please contact us if you want insurance & we will send you a separate invoice. -Unfortunately, higher shipping cost & duty fees are what must be faced when buying internationally. The good part, due to the Internet, we have access to so many wonderful products throughout the world, that were previously unobtainable. -The Buyer is responsible for all country import tax and duties. SheDivine does not mark packages as a gift or a lesser purchase value. -Please be informed of the total cost of your wedding accessories before purchasing by visiting this site where you can calculate your duty fees. http://www.dutycalculator.com/
Please give a secure shipping address & follow the tracking number if given. -Please be sure to be home to receive your package when it is delivered. We are not responsible for re-shipment cost if your package is returned due to an undeliverable address or if you are not home to receive it. -Please know that we cannot be responsible for shipments that have been held up in Customs.
Pay Safely with Paypal
You may safely pay with your credit card through PayPal where Visa, MasterCard, American Express, Discover and Debit Cards are accepted. You are responsible for any tax payments in your country including duty fees.
If you do not have a PayPal account, you may easily open one at this link. PayPal
All sales are final
-Please choose your accessory carefully and email us with any questions prior to purchasing your piece.
-Every SheDivine piece is handmade and no two pieces will ever be exactly the same. Due to slight differences in materials and the creative processes, please know there may be minor differences. This is also a desired and a quality of craftsmanship.
-Seila Rodriguez, SheDivine Designer is always available and happy to consult or answer any questions you may have in choosing your perfect piece.
-There are no returns or refunds on items that have signs of being worn or have been damaged.
-Non authorized returns and customized items are not returnable and you will be returned to you as well as you will be responsible for the shipping charge back to you.
-All sales are final on custom orders and sale pieces.
-After receiving your item, please inspect the piece immediately. You will have 5 days from the time of receipt to notify us of any errors.
-If you receive the incorrect product or if your product arrives damaged (not due to shipping), please email at firstname.lastname@example.org
-We will provide instructions for incorrect items and damaged items. If the item's damage is not due to shipping, you will need to notify us within 5 days of item receipt and we will repair or replace as needed. After 5 days hours of receipt, any damages to the item will be the responsibility of the buyer.
-All purchases made through this shop will be subject to these terms, so please inspect your order immediately after receipt.
Each piece is crafted with love, patience & intention
Each piece is individually handmade to order. We work very hard to give the best quality with a pricing structure that is as fair as possible and very competitive in the handcrafts market. Please know that the prices for SheDivine designs are non-negotiable nor we are willing to re-design our pieces with lesser quality materials for a better price.
-Please be respectful and do not ask for discounts, we do offer discounts and sales on samples and for special occasions, all these are posted and up to date on this website.
-We do not copy another designers pieces.
-We are sorry to say that there are no discounts allowed with coupon codes on custom orders.
-We are always available and happy to consult with you. We will answer any questions you may have in deciding what to purchase from our website.